- Last updated: May 5, 2026
This Privacy Policy explains how Kovex LLC (“Sage Mahjong,” “we,” “our,” or “us”), the operator of sagemahjong.com (the “Site”), collects, uses, and shares personal information when you visit the Site, place an order, sign in, or otherwise interact with us in connection with the Site (together, the “Services”). In this Policy, “you” refers to anyone whose personal information we collect — whether you are a customer, a visitor, or a person who simply contacts us.
By using the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use the Services.
For purposes of applicable data protection laws, the data controller is:
Kovex LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Email: support@sagemahjong.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we update the Policy, we will post the revised version on this page and update the “Last updated” date above. Where required by law, we will take additional steps to notify you of material changes.
How We Collect and Use Your Personal Information
We collect personal information about you from several sources, depending on how you interact with us. The information we collect — and how we use it — varies based on your activity on the Site.
In addition to the specific uses described below, we may use the information we collect to communicate with you, deliver and improve the Services, comply with our legal obligations, enforce our terms, and protect the Site, our rights, and the rights of our users.
The Personal Information We Collect
The categories of personal information we collect depend on how you use the Services. “Personal information” means information that identifies, relates to, describes, or could reasonably be linked with you. The sections below describe what we collect and how.
1. Information You Provide Directly
You may share information with us directly when you place an order, register an account, contact us, or sign up for updates. This may include:
- Contact details — your name, mailing address, phone number, and email address.
- Order details — the items in your order, billing and shipping addresses, payment confirmation, contact email, and phone number.
- Account details — your username, password, and any security information used to protect your account.
- Customer support details — the content of any message, email, or attachment you choose to send us.
2. Information Collected Automatically
When you visit the Site, certain information about your interaction is collected automatically (“Usage Data”). This is gathered using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about your device, browser, network connection, IP address, the pages you view, and how you navigate the Site.
3. Google User Data (Sign in with Google)
To make signing in easier, Sage Mahjong offers an option to log in with a Google account. We handle Google user data in compliance with the Google API Services User Data Policy, including its Limited Use requirements. The following describes what we access, how we use it, and how it is retained.
Data we access
When you choose to connect your Google account to Sage Mahjong, our application requests access only to the following:
- Basic profile information — your name and profile picture, used to populate your customer profile on the Site.
- Email address — your Google email, used as a unique account identifier and for order-related communication.
- OpenID — used to securely verify your identity during sign-in.
How we use this data
We use the Google user data we access strictly for the following purposes:
- Authentication — to confirm your identity and let you sign in to Sage Mahjong without managing a separate password.
- Order communication — to send you transactional messages about your orders, shipping, and customer support, using the email address provided.
Sharing and Limited Use disclosure
We do not sell, rent, or transfer your Google user data to third parties for advertising, training of generalized AI models, or any other purpose outside the scope of providing or improving user-facing features described above.
Sage Mahjong’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Retention and deletion
- Retention — we retain your Google user data only for as long as your Sage Mahjong account remains active, or as needed to complete pending transactions, comply with legal obligations, or resolve disputes.
- Deletion — you may request deletion of your Google user data from our systems at any time by emailing support@sagemahjong.com. We will permanently delete the requested data within 30 days of receiving and verifying the request.
4. Information We Receive from Third Parties
We may also receive information about you from third parties that provide services on our behalf or facilitate your interaction with the Site. Examples include:
- Service providers that help us operate the Site, such as our hosting platform, content management system, and e-commerce platform (for example, WordPress and WooCommerce).
- Payment processors, who collect payment details (such as bank or card information and billing address) to process your payment so we can fulfill your order under our contract with you.
- When you visit the Site, open emails from us, or interact with our advertisements, we (or third parties working with us) may collect information through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Information received from third parties is handled in accordance with this Policy. Please also see the Third-Party Sites and Links section below.
How We Use Your Personal Information
- Providing the Services. We use your information to fulfill our contract with you — to process payments, ship orders, send order-related notifications, manage your account, handle returns and exchanges, and operate other features tied to your purchases.
- Marketing and communications. Where permitted, we may use your information to send marketing emails or promotional messages, and to display advertisements relevant to our products. You can opt out of marketing communications at any time.
- Security and fraud prevention. We use your information to detect, investigate, and respond to potentially fraudulent, abusive, or unlawful activity.
- Customer support and service improvement. We use your information to respond to your inquiries and to improve the Site, our products, and the overall customer experience.
Cookies
Like most websites, we use Cookies on the Site. We use them to operate the Site, remember your preferences, run analytics, and better understand how visitors interact with the Services. Most browsers accept Cookies by default. You can adjust your browser settings to refuse, delete, or restrict Cookies; doing so may affect parts of the Site.
Global Privacy Control (GPC). The Site recognizes the Global Privacy Control (GPC) signal. If you communicate your preference through GPC, we treat it as a valid request to opt out of sharing or targeted advertising for that browser or device. You can learn more at https://globalprivacycontrol.org/.
How We Disclose Personal Information
We may share your personal information with third parties in limited circumstances, including:
- With service providers that perform functions on our behalf, such as IT and hosting, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With business and marketing partners that help us deliver the Services or relevant advertising.
- When you direct or consent to disclosure of certain information to a third party.
- In connection with a business transaction such as a merger, acquisition, financing, or asset sale, or to comply with applicable legal obligations.
We do not sell sensitive personal information, and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you without your consent.
Third-Party Sites and Links
The Site may contain links to websites or platforms operated by third parties. If you follow such a link, we encourage you to review the privacy practices of those services before providing them with your information. We are not responsible for the privacy or security of third-party sites.
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the details below and we will take appropriate steps to delete the information.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security. We recommend that you avoid sending sensitive or confidential information through unsecured channels.
How long we retain personal information depends on the purpose for which it was collected — for example, whether the information is needed to maintain your account, fulfill orders, comply with our legal obligations, resolve disputes, or enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access / know — request a copy of the personal information we hold about you.
- Right to delete — request that we delete personal information we hold about you.
- Right to correct — request that we correct information that is inaccurate.
- Right to portability — request a copy of your personal information in a portable format.
- Right to restrict processing — ask us to stop or limit certain processing activities.
- Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.
Managing communication preferences. You may unsubscribe from marketing emails at any time using the unsubscribe link in those emails.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.
Complaints
If you have a complaint about how we handle your personal information, please contact us first using the details below so we can try to resolve it. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
The Site is operated from the United States. Your personal information may be transferred to, stored, and processed in the United States, and may also be processed by staff and service providers in other countries where we operate. By using the Site, you consent to such transfer and processing.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please reach out:
Kovex LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Email: support@sagemahjong.com